Refund policy

Return & Refund Policy

Every Twentica case is custom-printed to order for your specific phone model, so we handle returns a little differently than a standard store.

Damaged, defective, or wrong item

If your order arrives damaged, defective, or is not what you ordered, we'll make it right. Email contact@twentica.com within 30 days of delivery with your order number and a photo or short video of the issue, and we'll arrange a free replacement or a full refund.

Change-of-mind returns

Because each case is printed on demand specifically for you, we're unable to accept returns or exchanges for change of mind or for the wrong model selected at checkout. Please double-check your phone model before ordering.

Refunds

Approved refunds are issued to your original payment method. It can take 5–10 business days for the amount to appear, depending on your bank or card provider.

Cancellations

We start production quickly, so please contact us as soon as possible if you need to change or cancel an order. Once printing has begun, we may be unable to cancel.

Payments are processed by Mockup Asia, LLC — charges may appear on your statement as “Mockup Asia”. Questions? Email contact@twentica.com.