Shipping Policy
Last updated: August 1, 2025
Thank you for shopping at MockupAsia.
This Shipping Policy outlines how we process and deliver physical products purchased through our website.
1. Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
If we experience a high volume of orders, processing times may be extended. Customers will be notified of any significant delays.
2. Shipping Destinations
We currently ship to customers in the United States and selected international destinations.
Shipping availability may vary depending on the destination country.
3. Shipping Rates
Shipping costs are calculated at checkout based on the shipping destination, package weight, and selected shipping method.
Any applicable shipping fees will be displayed before payment is completed.
4. Estimated Delivery Times
Estimated delivery times are:
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United States: 7–15 business days
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Canada: 7–14 business days
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Europe: 7–15 business days
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International Orders: 10–21 business days
Please note that delivery times are estimates and may be affected by customs processing, carrier delays, weather conditions, or other circumstances beyond our control.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.
Tracking updates are provided by the shipping carrier and may take up to 48 hours to appear.
6. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in product or shipping prices unless otherwise stated.
7. Lost or Damaged Shipments
If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.
Please include your order number and any relevant photos of damaged items or packaging.
We will work with the shipping carrier to investigate the issue and provide an appropriate resolution.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
We are not responsible for delays, losses, or additional costs resulting from incorrect or incomplete addresses provided during checkout.
9. Returns and Refunds
Please refer to our Refund Policy for information regarding returns, exchanges, and refunds.
10. Contact Information
If you have any questions regarding shipping or delivery, please contact us:
Email: contact@mockup.asia